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Service Status

General service status

netvoip Talk

Operational

netvoip Prepaid

Operational

netvoip Mobile

Operational

Hosted PBX

Operational

SIP Connect

Operational

MS Teams Trunk

Operational

Current and scheduled status messages

START DATEEND DATESTATUSSERVICEDESCRIPTION
2024-01-12 11:562024-01-12 12:58Outage resolvedAll telephony servicesDue to an network outage our telephony services are partially interrupted. We are working with highest priority to restore our telephony services. Status update 12:58h: The outage has been solved and all affected telephony services are available again.

Completed status messages

START DATEEND DATESTATUSSERVICEDESCRIPTION
2023-10-31 14:30 2023-10-31 15:20Incident resolvednetvoip Talk, netvoip Prepaid, netvoip Mobile, portal.netvoip.chDue to an network outage, our telephony services are partially interrupted. We are working with highest priority to resolve the incident. Status update 15:20: The incident has been solved and all affected telephony services are available again.
2023-07-05 02:002023-07-05 02:15Maintenance completednetvoip Talk, netvoip PrepaidMaintenance work on our VoIP telephony system. There will be an interruption on the telephony service.
2023-06-09 21:002023-06-11 23:00Maintenance completedmy netvoip PortalDue to maintenance work, the my netvoip portal (https://portal.netvoip.ch/) and the online registration for prepaid products are partially unavailable.
2023-05-21 00:002023-05-21 00:30Maintenance completednetvoip Talk, netvoip PrepaidMaintenance work on our VoIP telephony system. There will be an interruption of max 3 minutes on the telephony service.
2023-04-14 02:002023-04-14 03:00Maintenance completednetvoip Talk, netvoip PrepaidMaintenance work on our VoIP telephony system. There will be interruptions on the telephony service.
2023-04-13 02:002023-04-13 03:00Maintenance completednetvoip Talk, netvoip PrepaidMaintenance work on our VoIP telephony system. There will be interruptions on the telephony service.
2023-03-21 16:152023-03-21 16:30Maintenance completednetvoip MobileEmergency maintenance on the mobile core network. There may be interruptions on the mobile telephony service during the maintenance work.
2023-02-16 02:002022-02-16 03:00Maintenance completednetvoip Talk, netvoip PrepaidMaintenance work on our VoIP telephony system. There will be interruptions on the telephony service.
2023-02-15 02:002022-02-15 03:00Maintenance completednetvoip Talk, netvoip PrepaidMaintenance work on our VoIP telephony system. There will be interruptions on the telephony service.
2022-12-21 13:412022-12-21 16:51 Incident resolvednetvoip Talk, netvoip PrepaidSIP registrations to SIP Server sip.netvoip.ch partly not possible. If your netvoip phone number does not register successfully to the SIP server sip.netvoip.ch, please change the SIP server in your VoIP device configuration to sip3.netvoip.ch.
Status update 16:51: SIP registrations on SIP server sip.netvoip.ch are fully available again. Additional settings when using a firewall: Please verify the allowed IP addresses which may need to be changed on your firewall configuration (https://wiki.netvoip.cloud/display/WN/SIP-Server).
2022-12-16 10:252022-12-16 11:09Incident resolvedAll telephony servicesWe are currently experiencing degraded telephony services since today 10:25 am. We are working on solving the incident with highest effort.
Status update 11:09: The root cause was identified and a solution has been implemented.
2022-12-08 01:002022-12-08 06:00Maintenance completednetvoip Talk, netvoip PrepaidMaintenance work for our telephony system. There will be some interruptions to the telephony service.
2022-12-07 01:002022-12-07 05:00Maintenance completednetvoip Talk, netvoip PrepaidMaintenance work for our telephony system. There will be some interruptions to the telephony service.
2022-10-25 22:002022-10-25 23:59Maintenance completednetvoip MobileMaintenance work on the HLR profile of the mobile service. During the maintenance work, there will be a service interruption of approx. 1-2 minutes in order to re-register. If re-registration in the mobile network is unsuccessful, we recommend restarting the device.
2022.08.27 14.302022-08-27 18.00incident resolvednetvoip PrepaidRegistration and login are currently limited. We are working at full speed to solve the incident.
2022-08-24 08:002022-08-24 11:13Incident resolvednetvoip Talk, netvoip Prepaidmy netvoip portal: Changes to call settings are not being executed. Incident has been resolved.
2022-08-15 21:302022-08-15 22:30Maintenance completedAll VoIP servicesWe hereby inform you about urgent maintenance work, which will take place tonight starting at 9:30 p.m. A defective hardware component will be replaced in the data center. There may be several short interruptions on the telephony service.
2022-06-29 06:002022-07-05 10:30 Incident resolvednetvoip Talk, netvoip Prepaid PlusVoicemail messages are not delivered due to a database failure. The incident has been resolved. Undelivered messages cannot not be restored.
2022-06-14 09:402022-06-14 23:59Incident resolvedMS Teams TrunkWe experienced disruptions with some calls on the MS Teams Trunk infrastructure. The SBCs have been restarted.
2022-05-19 20:302022-05-19 21:16Incident resolvedHosted PBXA disruption on the HPBX infrastructure resulted in limited access to certain HPBX instances between 20:30 and 21:16 today. The problem has been solved.
2022-03-20 08:102022-03-20 13:36 Incident resolvednetvoip Talk, netvoip PrepaidDegraded telephony services: Individual telephony services are currently affected by a technical issue. Our technicians are working on solving the problem.
2021-11-09 23:002021-11-10 01:00Maintenance completedAll VoIP servicesService-relevant systems must be restarted during maintenance work. For this reason, the telephony service will be interrupted.

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