Service Status
General service status
netvoip Talk
Operationalnetvoip Prepaid
Operationalnetvoip Mobile
OperationalHosted PBX
OperationalSIP Connect
OperationalMS Teams Trunk
OperationalCurrent and scheduled status messages
| START DATE | END DATE | STATUS | SERVICE | DESCRIPTION |
|---|---|---|---|---|
Completed status messages
| START DATE | END DATE | STATUS | SERVICE | DESCRIPTION |
|---|---|---|---|---|
| 2022-12-21 13:41 | 2022-12-21 16:51 | Incident resolved | netvoip Talk, netvoip Prepaid | SIP registrations to SIP Server sip.netvoip.ch partly not possible. If your netvoip phone number does not register successfully to the SIP server sip.netvoip.ch, please change the SIP server in your VoIP device configuration to sip3.netvoip.ch.
Update 16:51: SIP registrations on SIP server sip.netvoip.ch are fully available again. Additional settings when using a firewall: Please verify the allowed IP addresses which may need to be changed on your firewall configuration (https://wiki.netvoip.cloud/display/WN/SIP-Server). |
| 2022-12-16 10:25 | 2022-12-16 11:09 | Incident resolved | All telephony services | We are currently experiencing degraded telephony services since today 10:25 am. We are working on solving the incident with highest effort. Update 11:09: The root cause was identified and a solution has been implemented. |
| 2022-12-08 01:00 | 2022-12-08 06:00 | Maintenance completed | netvoip Talk, netvoip Prepaid | Maintenance work for our telephony system. There will be some interruptions to the telephony service. |
| 2022-12-07 01:00 | 2022-12-07 05:00 | Maintenance completed | netvoip Talk, netvoip Prepaid | Maintenance work for our telephony system. There will be some interruptions to the telephony service. |
| 2022-10-25 22:00 | 2022-10-25 23:59 | Maintenance completed | netvoip Mobile | Maintenance work on the HLR profile of the mobile service. During the maintenance work, there will be a service interruption of approx. 1-2 minutes in order to re-register. If re-registration in the mobile network is unsuccessful, we recommend restarting the device. |
| 2022.08.27 14.30 | 2022-08-27 18.00 | incident resolved | netvoip Prepaid | Registration and login are currently limited. We are working at full speed to solve the incident. |
| 2022-08-24 08:00 | 2022-08-24 11:13 | Incident resolved | netvoip Talk, netvoip Prepaid | my netvoip portal: Changes to call settings are not being executed. Incident has been resolved. |
| 2022-08-15 21:30 | 2022-08-15 22:30 | Maintenance completed | All VoIP services | We hereby inform you about urgent maintenance work, which will take place tonight starting at 9:30 p.m. A defective hardware component will be replaced in the data center. There may be several short interruptions on the telephony service. |
| 2022-06-29 06:00 | 2022-07-05 10:30 | Incident resolved | netvoip Talk, netvoip Prepaid Plus | Voicemail messages are not delivered due to a database failure. The incident has been resolved. Undelivered messages cannot not be restored. |
| 2022-06-14 09:40 | 2022-06-14 23:59 | Incident resolved | MS Teams Trunk | We experienced disruptions with some calls on the MS Teams Trunk infrastructure. The SBCs have been restarted. |
| 2022-05-19 20:30 | 2022-05-19 21:16 | Incident resolved | Hosted PBX | A disruption on the HPBX infrastructure resulted in limited access to certain HPBX instances between 20:30 and 21:16 today. The problem has been solved. |
| 2022-03-20 08:10 | 2022-03-20 13:36 | Incident resolved | netvoip Talk, netvoip Prepaid | Degraded telephony services: Individual telephony services are currently affected by a technical issue. Our technicians are working on solving the problem. |
| 2021-11-09 23:00 | 2021-11-10 01:00 | Maintenance completed | All VoIP services | Service-relevant systems must be restarted during maintenance work. For this reason, the telephony service will be interrupted. |