General privacy policy


The protection of your privacy is important to us. In dealing with your data, we therefore strive for the greatest possible security and comply with the statutory provisions. This data protection declaration (“declaration”) describes the way in which we process personal data. The Declaration applies and is an integral part of the contract if it is listed as an integral part of the contract in the contractual document or if reference is made to it in the applicable General Terms and Conditions (GTC). If contradictions arise between this declaration and the GTC, the provisions of this declaration shall take precedence.

By accepting this declaration, you consent to our processing of personal data in compliance with data protection and telecommunications legislation and the following provisions.

Processing of data for service provision and contract execution

Netvoip collects, stores and processes personal data of customers to the extent necessary for the administration and provision of netvoip services, the processing of orders and contracts, invoicing, answering questions and concerns, support in technical matters and the evaluation, improvement and new development of netvoip goods, services and functions. Personal data are all data and information that relate to an identified or identifiable person.

In the course of your use of our information, communication and technology services, netvoip collects, stores and processes technical data. Technical usage data may be processed on a personal basis for the following purposes:

  • insofar as this is necessary for the security and operation of our technical infrastructure, the guarantee of service and, in particular, connection quality, and the further development of services.
  • provided it is listed below in this statement or you have agreed to it when using a service.

Processing of data from telecommunications

Als Fernmeldedienstanbieterin unterliegt netvoip dem Fernmeldegeheimnis und ist damit verpflichtet Daten über den As a telecommunications service provider, netvoip is subject to the secrecy of telecommunications and is therefore obliged to process data relating to telecommunications traffic within the scope permitted or prescribed by law.

Netvoip bearbeitet Daten aus dem Fernmeldeverkehr zur Dienstleistungserbringung, zur Übermittlung von Informationen und zur Rechnungstellung. Durch den Einsatz von Datenanalyseverfahren gewinnt netvoip statistische und analytische Netvoip processes data from telecommunication traffic for the provision of services, for the transmission of information and for invoicing. By using data analysis procedures, netvoip obtains statistical and analytical information. This information is mainly used for the development of new offers or the improvement of existing offers. Further use of data, as far as legally required, only takes place with your additional consent.

The voice content and messages such as SMS, MMS, chat, e-mail messages transmitted between the user and his communication partner within the framework of the use of Netvoip telecommunication services are neither recorded nor read in any form by netvoip. This also applies to data that you entrust to us for storage within the scope of services.

Data sharing

In addition to the disclosures explained in the foregoing provisions, netvoip may process Personal Data and disclose it to third parties when necessary or appropriate to comply with or verify compliance with applicable laws and regulations and to respond to requests from competent authorities.

Netvoip may disclose Personal Data to or obtain Personal Data from third parties in connection with indications of unlawful use of Services, to the extent appropriate to detect, prevent or remedy fraudulent or abusive use of Services by Netvoip or third parties.

If you purchase services that we provide jointly with third parties or if you purchase services from third parties via the netvoip network, we may disclose to third parties such data as is necessary for the provision of such a service as well as for the collection of payments.

Data processing abroad by commissioned third parties

In the course of providing its services, netvoip also relies on products and services from manufacturers and suppliers abroad, who may access personal data or telecommunications data on netvoip’s systems from abroad or process such data at their locations abroad in the course of fulfilling their orders, for example when providing maintenance services.

Your rights regarding your personal data and those of your customers

You have the right to obtain information about your personal data processed by us in writing and free of charge at any time. Likewise, you have the right to request the correction of inaccurate personal data, unless you yourself are responsible for its entry. You also have the right to request the deletion of personal data, unless we are required by applicable laws and regulations to retain some of the personal data.

Finally, you have the right to revoke any consent given to the processing of personal data at any time and/or to object to the processing of personal data.


If you have any questions or concerns, you can contact us as follows:

netvoip AG
Alpenstrasse 1
CH-8803 Rüschlikon

T +41 44 527 44 44
F +41 44 527 44 45

Application, duration and modification

This declaration is part of the contract according to paragraph 2 under the title “General”. It applies as long as the contract with you exists. This declaration can therefore not be terminated separately.

We reserve the right to modify and amend this Statement at any time and at our sole discretion. If we change this statement to your disadvantage, we will inform you appropriately in advance and obtain your consent. Your consent is voluntary. If you do not agree to the relevant change or amendment, you may object to it. If you do not object within the previously announced period, you will be deemed to have given your consent to the relevant change or addition. No right to extraordinary termination of service contracts exists on the basis of a change or addition to the present declaration.

Privacy policy for the use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at this link. You can also prevent the collection by setting an opt-out cookie. If you would like to prevent the future collection of your data when visiting this website, please click here: Disable Google Analytics. This website uses Google Analytics with the extension “anonymizeIP()” so that the IP addresses are only processed in abbreviated form to exclude direct personal reference.

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