netvoip Mobile

FAQ (frequently asked question)

The netvoip Mobile subscriptions have a cancellation period of 1 month (to the end of each month). The cancellation may be sent in writing by e-mail or by post to the following addresses:

All roaming packages are valid for 365 days from the date of order.

Additional data packages for Switzerland are valid for 30 days from the date of order.

These technologies are currently not supported at netvoip.

Sending Premium SMS and MMS is not possible with netvoip Mobile.

For the number porting, the authorization for number porting should be filled out and submitted to netvoip. The porting can take place on the regular termination date or on another desired date. In case of early porting (before the termination date), penalty fees may be incurred by the current provider. We recommend to clarify this with the current provider beforehand.

For prepaid subscriptions, you should first release your number for porting.

To do this, send an SMS to the number 499 with the following text content: YES.

After that, we can easily port your number to us after we receive the porting form and the registration form from you.

As soon as your old provider has accepted the number transfer, you will be informed via e-mail or letter about the date of the transfer.

With netvoip Mobile, you remain flexible and can switch to another subscription at any time. The new subscription is activated at the beginning of the following month.

In case of a new Combox message, netvoip will inform you automatically and quickly via SMS. You can listen to the message by calling. An info via Visual Voicemail is currently not supported.

Example SMS notification for a new voicemail message:

You have received a new voicemail notification from +4144XXXXXXX on 10/03/2022, 10:15:22. Please dial +41XXXXXXX by calling to get to your voicemail.

 

 

Currently, eSIM is not yet available at netvoip Mobile.

After subscription, a new number is issued automatically. Special numbers (Gold Mobilenumber) are also available on request. You may request a selection incl. one-time costs directly from netvoip via contact form.

Depending on the device and/or device configuration, it may be necessary to re-enter the APN data network settings (Internet access point) when changing the SIM card. If your mobile data network connection is not available after changing the SIM card, adjust the APN data network settings as follows.

Android-devices

iOS-devices

1. Settings 1. Settings
2. Connections 2. Connections
3. Mobile networks 3. Mobile data network
4. Access point 4. APN Name: chili (Username & Password: leave blank)
5. Add new access point
6. APN Name: chili (Username & Password: leave blank)

 

The mobile data should now be available. If this is not the case, please contact the netvoip support team:

  • E-Mail: support@netvoip.ch
  • Phone: +41 44 527 44 44

You are welcome to send us the completed registration form.

If you already have a number and would like to transfer it as well, we also need the porting form.

You can send us the registration form via email or postal:

 

  • Email: info@netvoip.ch
  • Postal: netvoip AG, Alpenstrasse 1, 8803 Rüschlikon

Basically, we always recommend asking about the cancellation conditions before making a switch.

When switching to netvoip Mobile incl. number porting, your mobile subscription with your current provider will be automatically cancelled as soon as the number porting has taken place.

If you sign up for netvoip Mobile and want a new number, you are responsible for canceling your old subscription with your current provider.

We offer several payment methods:

  • Direct debit (LSV)
  • Invoice via postal delivery (CHF 2.50/invoice)
  • Invoice via e-mail (free of charge)

Your registration will be checked – all requested data are necessary for activation.

After opening your customer account, you will receive a link for authentication via e-mail or SMS. After successful authentication, your SIM card will be sent via mail. Please have a valid identification document ready as soon as you start the authentication process.

As soon as you are registered as a mobile customer with netvoip, we will send you the login data for the web-based customer portal. On the customer portal you will find all useful information about your subscription and current usage.

The netvoip mobile app is currently in the development phase and will then be available to all netvoip mobile customers. The download of the app is free of charge.

We will be happy to add you to our newsletter list if you wish. Write us a message for it on: info@netvoip.ch

Netvoip Mobile runs on Salt’s network coverage. You can check the coverage at your location at any time on the following network coverage map: network coverage

The netvoip support team is available by phone or e-mail on the following days/times:

  • Monday to Friday: 09.00 – 17.00

There are no contract periods for netvoip Mobile subscriptions. When switching to another provider, simply take the 1-month notice period into account:

Example:

  • You cancel your subscription on 15.03.2022
  • Your subscription will be cancelled at the end of May 2022

As soon as the limit of your quota (data, calls, SMS) is reached, you will be informed by netvoip via SMS.

  • Data volume: on your customer portal you can book an additional data package
  • Calls: billing takes place according to netvoip’s mobile tariff plan
  • SMS: billing per SMS = CHF 0.20/pc.

The netvoip does not offer smartphones.

On netvoip.ch you can check the rates based on your destination.

Netvoip Mobile differentiates between zone 1 to zone 6. A detailed zone overview with all zones can be found on netvoip.ch.

The mobile data cards will also be available soon and will be published on netvoip.ch.

From a consumption of 25 GB per month, the available bandwidth is limited to a maximum of 2048/2048 Kbit/s. By booking an additional data package, the maximum bandwidth is available again.

Register or order now