netvoip Mobile

FAQ (frequently asked question)
I would like to cancel my netvoip Mobile subscription and switch to another provider. How do I proceed?
The netvoip Mobile subscriptions have a cancellation period of 1 month (to the end of each month). The cancellation may be sent in writing by e-mail or by post to the following addresses:
- E-Mail: info@netvoip.cloud
- Postal: netvoip AG, Alpenstrasse 1, 8803 Rüschlikon
I have booked an additional data package in the customer portal. How long is the package valid?
All roaming packages are valid for 365 days from the date of order.
Additional data packages for Switzerland are valid for 30 days from the date of order.
What about WiFi calling, VoLTE and 5G at netvoip Mobile?
These technologies are currently not supported at netvoip.
Can I send Premium SMS and MMS with netvoip Mobile?
Sending Premium SMS and MMS is not possible with netvoip Mobile.
I have an existing netvoip Mobile number and would like to change it. Is this possible?
A number change can take place at netvoip on request.
I want to keep my phone number and switch to netvoip Mobile. What do I have to do?
For the number porting, the authorization for number porting should be filled out and submitted to netvoip. The porting can take place on the regular termination date or on another desired date. In case of early porting (before the termination date), penalty fees may be incurred by the current provider. We recommend to clarify this with the current provider beforehand.
I have a prepaid mobile subscription with my current provider. How can I port the number to netvoip?
For prepaid subscriptions, you should first release your number for porting.
To do this, send an SMS to the number 499 with the following text content: YES.
After that, we can easily port your number to us after we receive the porting form and the registration form from you.
Will I be informed as soon as the number transfer (porting) has taken place?
As soon as your old provider has accepted the number transfer, you will be informed via e-mail or letter about the date of the transfer.
Can I change my current subscription at any time?
With netvoip Mobile, you remain flexible and can switch to another subscription at any time. The new subscription is activated at the beginning of the following month.
How do I listen to my voicemail?
In case of a new Combox message, netvoip will inform you automatically and quickly via SMS. You can listen to the message by calling. An info via Visual Voicemail is currently not supported.
Example SMS notification for a new voicemail message:
You have received a new voicemail notification from +4144XXXXXXX on 10/03/2022, 10:15:22. Please dial +41XXXXXXX by calling to get to your voicemail.
Does netvoip also offer eSIM?
Currently, eSIM is not yet available at netvoip Mobile.
What does a new mobile number cost at netvoip?
After subscription, a new number is issued automatically. Special numbers (Gold Mobilenumber) are also available on request. You may request a selection incl. one-time costs directly from netvoip via contact form.
My device is not preconfigured for the netvoip Mobile card – I cannot use my mobile data. What do I have to do?
Depending on the device and/or device configuration, it may be necessary to re-enter the APN data network settings (Internet access point) when changing the SIM card. If your mobile data network connection is not available after changing the SIM card, adjust the APN data network settings as follows.
Android-devices |
iOS-devices |
1. Settings | 1. Settings |
2. Connections | 2. Connections |
3. Mobile networks | 3. Mobile data network |
4. Access point | 4. APN Name: chili (Username & Password: leave blank) |
5. Add new access point | |
6. APN Name: chili (Username & Password: leave blank) |
The mobile data should now be available. If this is not the case, please contact the netvoip support team:
- E-Mail: support@netvoip.ch
- Phone: +41 44 527 44 44
How do I sign up for a netvoip Mobile subscription?
You are welcome to send us the completed registration form.
If you already have a number and would like to transfer it as well, we also need the porting form.
You can send us the registration form via email or postal:
- Email: info@netvoip.ch
- Postal: netvoip AG, Alpenstrasse 1, 8803 Rüschlikon
Am I responsible for terminating my contract with my current provider?
Basically, we always recommend asking about the cancellation conditions before making a switch.
When switching to netvoip Mobile incl. number porting, your mobile subscription with your current provider will be automatically cancelled as soon as the number porting has taken place.
If you sign up for netvoip Mobile and want a new number, you are responsible for canceling your old subscription with your current provider.
What payment methods are available for netvoip Mobile?
We offer several payment methods:
- Direct debit (LSV)
- Invoice via postal delivery (CHF 2.50/invoice)
- Invoice via e-mail (free of charge)
What is the process after netvoip has received my mobile registration?
Your registration will be checked – all requested data are necessary for activation.
After opening your customer account, you will receive a link for authentication via e-mail or SMS. After successful authentication, your SIM card will be sent via mail. Please have a valid identification document ready as soon as you start the authentication process.
Where can I get information about my current usage of my mobile subscription?
As soon as you are registered as a mobile customer with netvoip, we will send you the login data for the web-based customer portal. On the customer portal you will find all useful information about your subscription and current usage.
Is there also a netvoip mobile app for Android or iOS?
The netvoip mobile app is currently in the development phase and will then be available to all netvoip mobile customers. The download of the app is free of charge.
I would like to be informed about current promotions from netvoip. Is it possible to sign up for such newsletters at netvoip?
We will be happy to add you to our newsletter list if you wish. Write us a message for it on: info@netvoip.ch
What network coverage is used at netvoip Mobile?
Netvoip Mobile runs on Salt’s network coverage. You can check the coverage at your location at any time on the following network coverage map: network coverage
Who can help me if I have a problem with my mobile subscription?
The netvoip support team is available by phone or e-mail on the following days/times:
- Monday to Friday: 09.00 – 17.00
What are the contract terms at netvoip Mobile?
There are no contract periods for netvoip Mobile subscriptions. When switching to another provider, simply take the 1-month notice period into account:
Example:
- You cancel your subscription on 15.03.2022
- Your subscription will be cancelled at the end of May 2022
What happens when I have used up my quota (data, calls, SMS)?
As soon as the limit of your quota (data, calls, SMS) is reached, you will be informed by netvoip via SMS.
- Data volume: on your customer portal you can book an additional data package
- Calls: billing takes place according to netvoip’s mobile tariff plan
- SMS: billing per SMS = CHF 0.20/pc.
Can I also buy a smartphone from netvoip?
The netvoip does not offer smartphones.
What are the tariffs at netvoip Mobile? What are the conditions abroad?
On netvoip.ch you can check the rates based on your destination.
How is the zone division regulated with netvoip Mobile?
Netvoip Mobile differentiates between zone 1 to zone 6. A detailed zone overview with all zones can be found on netvoip.ch.
Can I also order a mobile data card from netvoip?
The mobile data cards will also be available soon and will be published on netvoip.ch.