netvoip Mobile FAQ
FAQ (frequently asked question) Mobile
I’d like to keep my phone number and switch to netvoip Mobile. What do I have to do?
For number porting, the number porting authorization for mobile numbers should be filled out and submitted to netvoip.
The number porting can take place on the regular termination date or on another desired date. In case of early porting (before the termination date), penalty fees may be incurred by the current provider. We recommend to clarify this with the current provider in advance.
I’ve booked an additional data package in the customer portal. How long is the package valid?
All roaming packages are valid for 365 days from the date of order.
Additional data packages for Switzerland are valid for 30 days from the date of order.
Can I send MMS and Premium SMS with netvoip Mobile?
Sending MMS and Premium SMS is not possible with netvoip Mobile.
I’ve an existing netvoip Mobile number and would like to change it. Is this possible?
A number change can take place at netvoip upon request.
I’d like to cancel my netvoip Mobile subscription and switch to another provider. How do I proceed?
The netvoip Mobile subscriptions have a cancellation period of 1 month (to the end of each month). The cancellation may be sent in writing by e-mail or by post to the following addresses:
Mail: netvoip AG, Alpenstrasse 1, 8803 Rüschlikon, Switzerland
I’ve a prepaid mobile subscription with my current provider. How can I port the number to netvoip?
For prepaid subscriptions, you should first release your number for porting. To do this, send an SMS to the number 499 with the following text content: JA
After that, we can port your number to us without any problems after we receive the porting form from you.
Will I be informed as soon as the number transfer (porting) has taken place?
As soon as your old provider has accepted the number transfer, netvoip will inform you about the date of the transfer.
Can I change my current subscription at any time?
With netvoip Mobile, you remain flexible and can switch to another subscription at any time. The new subscription is activated at the beginning of the following month.
How do I listen to my voicemail?
In case of a new Combox message, netvoip will inform you automatically and quickly via SMS. You can listen to the message by calling. An info via Visual Voicemail is currently not supported.
Example SMS notification for a new voicemail message:
You have received a new voicemail notification from +4144XXXXXXX on 10/03/2022, 10:15:22. Please dial +41XXXXXXX by calling to get to your voicemail.
My device is not preconfigured for the netvoip Mobile card – I cannot use my mobile data. What do I have to do?
Depending on the device and/or device configuration, it may be necessary to re-enter the APN data network settings (Internet access point) when changing the SIM card. If your mobile data network connection is not available after changing the SIM card, adjust the APN data network settings as follows.
|1. Settings||1. Settings|
|2. Connections||2. Connections|
|3. Mobile networks||3. Mobile data network|
|4. Access point||4. APN Name: chili (Username & Password: leave blank)|
|5. Add new access point|
|6. APN Name: chili (Username & Password: leave blank)|
The mobile data should now be available. If this is not the case, please contact the netvoip support team:
- E-Mail: firstname.lastname@example.org
- Phone: +41 44 527 44 44
Does netvoip also offer eSIM?
The eSIM variant is also available at netvoip.
What about WiFi calling, VoLTE and 5G at netvoip Mobile?
These technologies are currently not supported at netvoip.
How much will a new mobile number with netvoip cost me?
After subscription, a new number is issued automatically. Special numbers (premium mobile numbers) are also available on request. You may request a selection incl. one-time costs directly via the netvoip contact form.
How do I sign up for a netvoip Mobile subscription?
Am I responsible for terminating my contract with my current provider?
Basically, we always recommend asking about the cancellation conditions before making a change.
When switching to netvoip Mobile incl. number porting, your mobile subscription with your current provider will be automatically cancelled as soon as the number porting has taken place.
If you sign up for netvoip Mobile and want a new number, you are responsible for canceling your old subscription with your current provider.
What payment methods are available for netvoip Mobile?
We offer several payment methods:
- Direct debit (LSV)
- Invoice via postal delivery (CHF 2.50/invoice)
- Invoice via e-mail (free of charge)
- Credit card
What is the process after netvoip receives my mobile order?
Your order will be checked in the first place – all requested data are necessary for activation.
After opening your customer account, you will receive a link for authentication via e-mail or SMS. After successful authentication, the SIM will be delivered to you. Please have a valid ID document ready as soon as you start the authentication process.
Where can I get information about my current usage of my mobile subscription?
Once you are registered with netvoip as a mobile customer, we provide you with the following options:
- web-based customer portal with username and password
- netvoip Mobile App
You can find the netvoip Mobile App in your App Store (iOS) as well as in your Play Store (Android). The app is completely cost-free for you.
I would like to be informed about current promotions from netvoip. Is it possible to sign up for such newsletters at netvoip?
We’ll be happy to add you to our newsletter list if you wish. Write us a message for it on: email@example.com
What network coverage is used at netvoip Mobile?
Netvoip Mobile runs on Salt’s network coverage. You can check the coverage at your location at any time on the following network coverage map: Network coverage
Who can help me if I have a problem with my mobile subscription?
The netvoip support team is available by phone or email on the following days/times:
- Monday – Friday: 09.00 – 17.00
What are the contract terms at netvoip Mobile?
There are no contract periods for netvoip Mobile subscriptions. When switching to another provider, simply take the 1-month notice period into account.
- You cancel your subscription on 03.03.2022
- Your subscription will be cancelled on 30.04.2022
What happens when I have used up my quota (data, calls, SMS)?
As soon as the limit of your quota (data, calls, SMS) is reached, you will be informed by netvoip via SMS.
- Data volume: you can book a data package at any time via the mobile app
- Anrufe: according to mobile tariff plan
- SMS: according to mobile tariff plan
Can I also buy a smartphone from netvoip?
The netvoip does not offer smartphones.
What are the tariffs at netvoip Mobile? What are the conditions abroad?
What is the zoning of netvoip Mobile?
Here you can go directly to the zone overview:
Does netvoip also offer data SIM options?
We offer the choice of three different DataSIM subscriptions with different data quotas.
More information: DataSIM subscriptions
Is the data volume always available to me at the maximum possible speed each month?
The following conditions apply:
From a consumption of 25 GB within the same month, the available bandwidth will be limited to a maximum of 2048/2048 Kbit/s. By booking an additional data package, the maximum bandwidth is available again.
From a consumption of 50 GB within the same month, the available bandwidth will be limited to a maximum of 2048/2048 Kbit/s. By booking an additional data package, the maximum bandwidth is available again.
What does MultiSIM mean for mobile or data subscriptions?
Your main SIM can be extended with a maximum of two additional data SIMs for mobile data usage. This will use the quota of the main SIM.
For what or where can the additional data SIM (MultiSIM option) be used?
You can use the additional data SIM for your cell phone, tablet, notebook, etc.. It is important that these devices have a SIM slot for data cards.
Can I also buy a data card (eSIM) from netvoip for my Apple Watch?
This option is not yet available at netvoip.