Service Status
General service status
netvoip Talk
Operationalnetvoip Prepaid
Operationalnetvoip Mobile
OperationalHosted PBX
OperationalBusiness Trunk
OperationalMS Teams Trunk
OperationalCurrent and scheduled status messages
| START DATE | END DATE | STATUS | SERVICE | DESCRIPTION |
|---|---|---|---|---|
Completed status messages
| START DATE | END DATE | STATUS | SERVICE | DESCRIPTION |
|---|---|---|---|---|
| 2024-10-02 09:12 | 2024-10-02 17:30 | Incident resolved | netvoip Mobile | Due to an outage on the part of the MNO (Mobile Network Operator), netvoip Mobile services are impaired and partially unavailable.
Status update 10:30 – Major incident has been resolved by MNO. Some Mobile services are still unavailable partially. Status update 17:30 – Incident has been resolved. Mobile Service is fully available. |
| 2024-07-10 01:00 | 2024-07-10 16:00 | Incident resolved | netvoip Mobile | Due to a network malfunction, mobile services in roaming are restricted and partially unavailable.
Status update 16:00: The incident has been resolved. |
| 2024-06-25 22:00 | 2024-06-25 23:59 | Maintenance completed | Hosted PBX | Maintenance work on the Hosted PBX telephony system. There will be an interruption of max 5 minutes on the service. |
| 2024-05-29 04:00 | 2024-05-29 06:00 | Maintenance completed | MS Team Trunk | Maintenance MS Teams Trunk Direct Routing Service. |
| 2024-05-23 21:00 | 2024-05-23 23:00 | Maintenance completed | my netvoip Portal | Due to maintenance work, the my netvoip portal (https://portal.netvoip.ch/) and the online registration for prepaid products are partially unavailable. |
| 2024-01-12 11:56 | 2024-01-12 12:58 | Outage resolved | All telephony services | Due to an network outage our telephony services are partially interrupted. We are working with highest priority to restore our telephony services. Status update 12:58h: The outage has been solved and all affected telephony services are available again. |
| 2023-10-31 14:30 | 2023-10-31 15:20 | Incident resolved | netvoip Talk, netvoip Prepaid, netvoip Mobile, portal.netvoip.ch | Due to an network outage, our telephony services are partially interrupted. We are working with highest priority to resolve the incident. Status update 15:20: The incident has been solved and all affected telephony services are available again. |
| 2023-07-05 02:00 | 2023-07-05 02:15 | Maintenance completed | netvoip Talk, netvoip Prepaid | Maintenance work on our VoIP telephony system. There will be an interruption on the telephony service. |
| 2023-06-09 21:00 | 2023-06-11 23:00 | Maintenance completed | my netvoip Portal | Due to maintenance work, the my netvoip portal (https://portal.netvoip.ch/) and the online registration for prepaid products are partially unavailable. |
| 2023-05-21 00:00 | 2023-05-21 00:30 | Maintenance completed | netvoip Talk, netvoip Prepaid | Maintenance work on our VoIP telephony system. There will be an interruption of max 3 minutes on the telephony service. |
| 2023-04-14 02:00 | 2023-04-14 03:00 | Maintenance completed | netvoip Talk, netvoip Prepaid | Maintenance work on our VoIP telephony system. There will be interruptions on the telephony service. |
| 2023-04-13 02:00 | 2023-04-13 03:00 | Maintenance completed | netvoip Talk, netvoip Prepaid | Maintenance work on our VoIP telephony system. There will be interruptions on the telephony service. |
| 2023-03-21 16:15 | 2023-03-21 16:30 | Maintenance completed | netvoip Mobile | Emergency maintenance on the mobile core network. There may be interruptions on the mobile telephony service during the maintenance work. |
| 2023-02-16 02:00 | 2022-02-16 03:00 | Maintenance completed | netvoip Talk, netvoip Prepaid | Maintenance work on our VoIP telephony system. There will be interruptions on the telephony service. |
| 2023-02-15 02:00 | 2022-02-15 03:00 | Maintenance completed | netvoip Talk, netvoip Prepaid | Maintenance work on our VoIP telephony system. There will be interruptions on the telephony service. |
| 2022-12-21 13:41 | 2022-12-21 16:51 | Incident resolved | netvoip Talk, netvoip Prepaid | SIP registrations to SIP Server sip.netvoip.ch partly not possible. If your netvoip phone number does not register successfully to the SIP server sip.netvoip.ch, please change the SIP server in your VoIP device configuration to sip3.netvoip.ch.
Status update 16:51: SIP registrations on SIP server sip.netvoip.ch are fully available again. Additional settings when using a firewall: Please verify the allowed IP addresses which may need to be changed on your firewall configuration (https://wiki.netvoip.cloud/display/WN/SIP-Server). |
| 2022-12-16 10:25 | 2022-12-16 11:09 | Incident resolved | All telephony services | We are currently experiencing degraded telephony services since today 10:25 am. We are working on solving the incident with highest effort. Status update 11:09: The root cause was identified and a solution has been implemented. |
| 2022-12-08 01:00 | 2022-12-08 06:00 | Maintenance completed | netvoip Talk, netvoip Prepaid | Maintenance work for our telephony system. There will be some interruptions to the telephony service. |
| 2022-12-07 01:00 | 2022-12-07 05:00 | Maintenance completed | netvoip Talk, netvoip Prepaid | Maintenance work for our telephony system. There will be some interruptions to the telephony service. |
| 2022-10-25 22:00 | 2022-10-25 23:59 | Maintenance completed | netvoip Mobile | Maintenance work on the HLR profile of the mobile service. During the maintenance work, there will be a service interruption of approx. 1-2 minutes in order to re-register. If re-registration in the mobile network is unsuccessful, we recommend restarting the device. |
| 2022.08.27 14.30 | 2022-08-27 18.00 | incident resolved | netvoip Prepaid | Registration and login are currently limited. We are working at full speed to solve the incident. |
| 2022-08-24 08:00 | 2022-08-24 11:13 | Incident resolved | netvoip Talk, netvoip Prepaid | my netvoip portal: Changes to call settings are not being executed. Incident has been resolved. |
| 2022-08-15 21:30 | 2022-08-15 22:30 | Maintenance completed | All VoIP services | We hereby inform you about urgent maintenance work, which will take place tonight starting at 9:30 p.m. A defective hardware component will be replaced in the data center. There may be several short interruptions on the telephony service. |
| 2022-06-29 06:00 | 2022-07-05 10:30 | Incident resolved | netvoip Talk, netvoip Prepaid Plus | Voicemail messages are not delivered due to a database failure. The incident has been resolved. Undelivered messages cannot not be restored. |
| 2022-06-14 09:40 | 2022-06-14 23:59 | Incident resolved | MS Teams Trunk | We experienced disruptions with some calls on the MS Teams Trunk infrastructure. The SBCs have been restarted. |
| 2022-05-19 20:30 | 2022-05-19 21:16 | Incident resolved | Hosted PBX | A disruption on the HPBX infrastructure resulted in limited access to certain HPBX instances between 20:30 and 21:16 today. The problem has been solved. |
| 2022-03-20 08:10 | 2022-03-20 13:36 | Incident resolved | netvoip Talk, netvoip Prepaid | Degraded telephony services: Individual telephony services are currently affected by a technical issue. Our technicians are working on solving the problem. |
| 2021-11-09 23:00 | 2021-11-10 01:00 | Maintenance completed | All VoIP services | Service-relevant systems must be restarted during maintenance work. For this reason, the telephony service will be interrupted. |