{"id":6727,"date":"2022-04-21T11:55:02","date_gmt":"2022-04-21T09:55:02","guid":{"rendered":"https:\/\/netvoip.ch\/?page_id=6727"},"modified":"2024-02-21T15:44:49","modified_gmt":"2024-02-21T14:44:49","slug":"faq-frequently-asked-question","status":"publish","type":"page","link":"https:\/\/netvoip.ch\/en\/faq-frequently-asked-question\/","title":{"rendered":"FAQ | frequently asked question landline"},"content":{"rendered":"\n\n<section id=\"res-header-image-block_c1f616425314d5d71ea0ca28c8262044\" class=\"res-block  res-header-image alignfull \">\n  <div class=\"res-header-img-outside mb-3\" data-aos=\"res-fadeIn\">\n\t<div class=\"res-header-height\">\n\t\t\n\t\n\t  <style> \n\t\t  @media only screen and (min-width: 970px) {\n\t\t\t #res-header-image-block_c1f616425314d5d71ea0ca28c8262044.res-header-image .layout-1.header-img-height { height: 20vh;}  \n\t\t\t #res-header-image-block_c1f616425314d5d71ea0ca28c8262044.res-header-image .layout-1 .res-header-image-vertical-center { top: 60%;} \n\t\t\t   \n\t\t  }\n\t\t  @media only screen and (max-width: 970px) {  \n\t\t\t#res-header-image-block_c1f616425314d5d71ea0ca28c8262044.res-header-image .layout-1.header-img-height { height: 50vh;} \n\t\t\t#res-header-image-block_c1f616425314d5d71ea0ca28c8262044.res-header-image .layout-1 .res-header-image-vertical-center { top: 55%;} \n\t\t\t    \n\t\t\t  \t\t  }\n\t\t  \t  <\/style> \n\t\t\n\t  <div class=\"layout-1 jarallax header-img-height\" data-speed=\"0.6\" style=\"background-color: #000;\">\n\t\t  \n\t\t\t\t<div class=\"res-header-image-vertical-center\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"sloganBox\">\n                           <div class=\"row\">\n                             <div class=\"col col-md-7 text-left\">\n\t\t\t\t\t\t\t\t <div class=\"\" data-aos=\"res-fadeIn\">\n\t\t\t\t\t\t\t\t \n                                                                   <h1 class=\"pb-1\">netvoip landline<br \/>\r\n<small>Prepaid and Talk Subscriptions<\/small><\/h1>\n                                \t\n\t\t\t\t\t\t\t\t \n                                \t\t\t\t\t\t\t\t \n                                \t\n\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t                 <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n                                            <img decoding=\"async\" class=\"jarallax-img img-fluid\" src=\"https:\/\/netvoip.ch\/wp-content\/uploads\/2022\/04\/office3_header-1920x1080.jpg\"  style=\"opacity: 0.9;\" alt=\"\"\/>\n                    \t\t  \n\t\t\t\t\t\n\t\t   <\/div>\n\t\t\t \n\t \n\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\t\n\n\n\n<section id=\"res-txt-block_e36a97b0bd335866ef2748825085fe6a\" class=\"res-block res-txt  layout03 pt-3 Transparent\" style=\"background: transparent;\">\n  <div class=\"inner-container container-off \" data-aos=\"res-fadeIn\">\n \n\t\t  \n\t<div class=\"layout-3 title-only-section \">\n\t\t<div class=\"row\">\t\n\t\t\t\n\t\t\t\n\t\t  \n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col-md-10 var-1spalten text-left \">\n\t\t\t\n\t\t\t\t<div class=\"txt-title-field brand-color\">\n\n\t\t\t\t\t\n\n\t\t\t\t  \n\t\t\t\t\t<h2>FAQ <small>(frequently asked question) landline<\/small><\/h2>\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t \n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n                \t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n  \n\t \n\t  \n \n \n\t<\/div>\n<\/section>\n\n\n\n\n    <section id=\"res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5\"\n             class=\"res-collapse py-2 Transparent\"\n             style=\"background: transparent;\">\n        <div class=\"inner-container container-off collapse-layout-acf\" >\n\t\t\t\n            <div id=\"res_collapse_xHJMnRyowp\" class=\"collapse-all\">\n\t\t\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-1\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-1\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-1\">\n                            <h2 class=\"title-collapse-smaller\"                            >How do I register for netvoip Prepaid?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-1\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-1\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>To get a netvoip phone connection up and running as quickly as possible, all you need to do is register on the netvoip portal and order the required device (phone or adapter) from our shop. The whole process incl. shipping the phone takes about 5 working days. If you download the software client, you can even make calls with netvoip just a few minutes after registering.<\/p>\n<p>Installing the phone is very simple and does not require any special computer or network knowledge, as our devices are delivered already pre-configured.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-2\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-2\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-2\">\n                            <h2 class=\"title-collapse-smaller\"                            >What does netvoip Prepaid cost?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-2\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-2\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>There are no monthly fees for netvoip Prepaid. For netvoip Prepaid Plus the monthly fee (per phone number) is CHF 5.00.<\/p>\n<p>Please note that you must have credit on the netvoip Prepaid account to make incoming and outgoing calls. No calls are possible with a credit of CHF 0.00.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-3\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-3\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-3\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can I switch to netvoip with an analogue phone?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-3\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-3\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Analogue phones can also be used for netvoip if they are connected with an appropriate adapter. You can choose from a tested device in our shop.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-4\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-4\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-4\">\n                            <h2 class=\"title-collapse-smaller\"                            >Does netvoip work with any internet connection?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-4\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-4\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>With netvoip you can make calls via any broadband internet connection.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-5\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-5\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-5\">\n                            <h2 class=\"title-collapse-smaller\"                            >How reliable is VoIP via netvoip?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-5\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-5\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>With a stable internet connection, there is practically no difference in reliability compared to conventional analogue and ISDN telephony. Our systems meet the highest standards in terms of stability and quality.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-6\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-6\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-6\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can I also use other VoIP-phone devices?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-6\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-6\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Yes &#8211; netvoip supports all common protocols. So you can simply use your current VoIP phone. All netvoip configuration details are visible in your user account.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-7\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-7\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-7\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can netvoip do the same as my existing device?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-7\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-7\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>netvoip supports all common functions of conventional landline connections such as fax, DTMF tones, CLIP, forwarding, redirection and much more.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-8\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-8\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-8\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can I also use my ISDN device with netvoip?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-8\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-8\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>If you have a VoIP adapter that supports ISDN devices, this can be used with netvoip. However, there is currently no hardware available in our shop that is compatible with ISDN devices.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-9\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-9\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-9\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can several numbers be operated on one netvoip prepaid account?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-9\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-9\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Yes, with netvoip Prepaid you can manage up to 3 phone numbers per account. If you need more than 3 numbers, you can switch to the monthly subscription netvoip Talk, which offers additional features.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-10\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-10\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-10\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can I merge several numbers from different netvoip prepaid accounts into one account?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-10\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-10\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>If you have several accounts and would like to merge them into one account, our support team will be happy to help you.<\/p>\n<p>Send us the user names of the accounts you want to merge via the contact form at https:\/\/netvoip.ch\/en\/kontakt\/ and note which user name should function as the main account in the future. With netvoip Prepaid you can manage up to 3 phone numbers per account.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-11\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-11\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-11\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can I port my existing phone number to netvoip?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-11\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-11\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Yes, of course you can port your phone number to netvoip. You can find the number portability forms here:<br \/>\n<a href=\"https:\/\/netvoip.ch\/portierungsformular-festnetz\/\">Power of attorney for netvoip Prepaid only<\/a><br \/>\n<a href=\"https:\/\/netvoip.ch\/portierungsformular-telefonie\/\">Power of attorney for netvoip services with landline number\/s\u00a0<\/a><\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-12\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-12\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-12\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can I also use netvoip abroad?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-12\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-12\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>When you go travelling in the future, your phone connection will come with you. No matter where you are in the world: All you need to do is plug your computer or your netvoip adapter into a broadband connection and you&#8217;ll be making calls to Switzerland at local rates. Alternatively, you can also use your smartphone and a VoIP app to make calls with netvoip via a WLAN. Of course, you can also receive calls abroad without your call partner noticing that you are not in Switzerland but on the other side of the world.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-13\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-13\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-13\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can I also reach emergency numbers and business numbers with netvoip?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-13\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-13\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Thanks to our own switching, you have advantages with netvoip that you have to do without with most other providers. Vital short numbers (e.g. 117, 118, 144) are just as accessible as business numbers (e.g. 0800, 0848, 0844).<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-14\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-14\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-14\">\n                            <h2 class=\"title-collapse-smaller\"                            >I receive unwanted calls from numbers registered on netvoip. What can I do?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-14\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-14\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Unfortunately, it can happen that phone numbers of netvoip AG as well as our partners and customers are misused by so-called &#8220;spoofing&#8221;.<\/p>\n<p>The term &#8220;Call ID Spoofing&#8221; refers to the method by which calls can be made under a calling number that is simulated for the called party. Most such calls with a stolen number originate from abroad. The calls are routed through various systems, in certain cases also through phone systems of private or business customers.<\/p>\n<p>If you receive repeated calls through &#8220;Call ID Spoofing&#8221;, it is possible for you to file a criminal complaint with the competent criminal authorities or a civil complaint with the competent civil judge. The criminal complaint can be deposited at any police station.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-15\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-15\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-15\">\n                            <h2 class=\"title-collapse-smaller\"                            >What does SIP mean?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-15\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-15\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>SIP stands for Session Initial Protocol and is the protocol most commonly used on the Internet for transmitting voice.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-16\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-16\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-16\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can I access my voicemail via phone?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-16\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-16\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>You can access your own voicemail directly from your VoIP device. Dial *98 to be redirected to the voicemail menu. When you call up the voicebox menu, you will first be asked for your voicemail-PIN which is set when you activate your voicebox in the netvoip portal.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-17\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-17\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-17\">\n                            <h2 class=\"title-collapse-smaller\"                            >Which ports are used for netvoip?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-17\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-17\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>SIP: 5060<br \/>\nRTP: 35000-65000<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-18\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-18\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-18\">\n                            <h2 class=\"title-collapse-smaller\"                            >Which codecs are supported with netvoip?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-18\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-18\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>With netvoip, the following codecs are supported for calls to landlines and mobiles: G.711a-law, G.711 u-law<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-19\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-19\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-19\">\n                            <h2 class=\"title-collapse-smaller\"                            >What is HD Voice?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-19\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-19\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>HD Voice enables a very high quality voice quality, this is realised by means of the g.722 voice codec.<\/p>\n<p>This codec can be used between netvoip customers, but not with callers from external networks, as these calls go via the classic phone network. The g.711 codec is used by default.<\/p>\n<p>The selection of the voice codec is controlled by the telephone or software client of the caller. Depending on the end device or software, different preferred voice codecs can be selected. We refer you to the manufacturer&#8217;s support for this.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-20\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-20\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-20\">\n                            <h2 class=\"title-collapse-smaller\"                            >Is my VoIP connection secure?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-20\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-20\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Your passwords are not transmitted in plain text in the signalling but via encrypted hash. Calls via SIP \/ RTP are transmitted unencrypted. By splitting and transmitting the individual voice packets, eavesdropping on the conversation is very unlikely.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-21\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-21\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-21\">\n                            <h2 class=\"title-collapse-smaller\"                            >How can I block a phone number?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-21\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-21\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Unwanted callers can be blocked in the my netvoip portal. This feature is enabled for netvoip Talk and netvoip Prepaid Plus subsciptions.<\/p>\n<p>Swiss phone numbers are entered in national format. International phone number are entered in International format with country code 00. Anonymous calls can not be blocked.<br \/>\nThe percent symbol ( % ) can be used as wildcard to block e.g. number blocks. The entry 044123% blocks all callers that come in with a phone number starting with 044123.<br \/>\nAllowed characters: Digits 0 to 9 and %<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-22\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-22\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-22\">\n                            <h2 class=\"title-collapse-smaller\"                            >Which countries does the &#8220;Calls outside Europe&#8221; barring set include?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-22\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-22\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>If the option is activated, only calls to the following countries are possible:<\/p>\n<p>Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France , Gibraltar, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City.<\/p>\n<p>If the option &#8220;Calls abroad&#8221; is activated, only calls to Swiss numbers are possible.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-23\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-23\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-23\">\n                            <h2 class=\"title-collapse-smaller\"                            >How can I block advertising calls from call centres?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-23\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-23\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Since the amendment of the Telecommunications Act as of 01.01.2021, blocking these advertising calls has been a major issue. As a telecommunications service provider, we are obliged to operate a technically suitable solution to prevent these calls. However, each provider can currently decide for itself what this solution looks like. Currently, many of the large providers work with dynamic block lists, which are filled with new phone numbers based on evaluations of the call statistics. In principle, this is a sensible approach, but there are several problems.<\/p>\n<p>1. There are different providers of these block lists. This means that no one can say exactly which numbers are blocked and which are not. This means that no one is really responsible.<\/p>\n<p>2. If you end up on these block lists with your own number, there are no efficient processes for getting off the list. We have already had various major customers (including banks, insurance companies, etc.) whose main number was no longer accessible from Swisscom and Co. The problem could only be solved after several weeks.<\/p>\n<p>3. Call centres are constantly using new number ranges. This leads to the fact that the block lists in fact only block reactively. Often, numbers are already no longer in use when they land on the block lists. Our strategy in this respect is that we currently only block very clear spamming. We do not currently want to use a list from a third-party provider because we generally assume that our customers (especially business customers) would rather receive one call too many than one call too few. If the burden of calls is so great, then replacing your telephone number will help at best. We hope that in the coming months and years there will be more efforts in the market to solve the problem globally.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-24\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-24\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-24\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can I control several devices via one phone number?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-24\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-24\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Yes, this is possible. You can register up to 5 VoIP-devices per phone number<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-25\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-25\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-25\">\n                            <h2 class=\"title-collapse-smaller\"                            >How long will my voicemail messages be stored?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-25\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-25\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>Voicemail messages are deleted from the server after 30 days.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-26\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-26\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-26\">\n                            <h2 class=\"title-collapse-smaller\"                            >How can I top up credit for my netvoip prepaid?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-26\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-26\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>You can top up your netvoip prepaid account quickly and easily using the following payment methods: Postfinance e-finance, PayPal, TWINT, credit card.<\/p>\n<p>If you are unable to top up the credit via the payment methods, you can transfer the credit to our bank account via bank transfer. In order for us to be able to allocate the bank transfer, please provide us with the following details via the netvoip contact form:<\/p>\n<p>&#8211; Name bank account holder<br \/>\n&#8211; Value date<br \/>\n&#8211; Amount<br \/>\n&#8211; netvoip prepaid username<\/p>\n<p>The payment will be credited to the netvoip Prepaid account within 5 working days.<\/p>\n<p>Bank details netvoip AG, Alpenstrasse 1, CH-8803 R\u00fcschlikon:<\/p>\n<p>Raiffeisen Switzerland Genossenschaft, CH-9001 St. Gallen<br \/>\nAccount: 01-76492-4<br \/>\nIBAN: CH15 8080 8003 5471 3676 8<br \/>\nSWIFT-BIC: RAIFCH22<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-27\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-27\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-27\">\n                            <h2 class=\"title-collapse-smaller\"                            >Can I also pay by monthly invoice?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-27\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-27\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>In addition to our prepaid solution, you will also find VoIP offers on netvoip.ch which you can pay conveniently by monthly bill.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-28\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-28\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-28\">\n                            <h2 class=\"title-collapse-smaller\"                            >Why is older connection information no longer visible?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-28\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-28\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>For data protection reasons, all connection information is deleted after 6 months.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-29\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-29\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-29\">\n                            <h2 class=\"title-collapse-smaller\"                            >Mobile phone provider incorrectly recognised! What should I do?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-29\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-29\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>As with many providers, for technical reasons we can only identify mobile providers on the basis of the 076, 078 or 079 prefix. For example, if you have a 076 number from Sunrise and later switch to another provider, you will still be charged a Sunrise-Mobil tariff.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-30\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-30\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-30\">\n                            <h2 class=\"title-collapse-smaller\"                            >How long does it take after a postal payment (e-finance) for the amount to be booked to the netvoip account?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-30\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-30\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>After a payment has been made via the post office (e-finance), it takes around 3 days for the payment to be processed and forwarded to us.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-31\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-31\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-31\">\n                            <h2 class=\"title-collapse-smaller\"                            >Why does my PayPal top-up only work with a credit card?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-31\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-31\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>The prerequisite for a PayPal top-up is a validated Swiss PayPal account. This is because when you open a PayPal account, you have an initial sending limit. After reaching the sending limit or in certain cases when using your PayPal account, you will be asked to link and validate your credit card or become a verified PayPal member before you can send further payments with PayPal. This validation of your PayPal account is only possible with a credit card.<\/p>\n<p>If you have previously topped up your PayPal account by bank transfer, we recommend that you switch to another payment method for netvoip. The following payment options are available:<\/p>\n<p>&#8211; Postfinance E-Finance (Postcard)<br \/>\n&#8211; Twint<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n                <div class=\"card\">\n                    <a data-anchor=\"#\" class=\"collapsed\" data-toggle=\"collapse\"\n                       data-target=\"#collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-32\" aria-expanded=\"true\"\n                       aria-controls=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-32\">\n                        <div class=\"card-header d-flex justify-content-between\"\n                             id=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-32\">\n                            <h2 class=\"title-collapse-smaller\"                            >Is there a limit for deposits via credit card or Paypal?<\/h2>\n\t\t\t\t\t\t <div class=\"collapse-icon\" id=\"arrow-collapse\">\n\t\t\t\t\t\t\t<svg class=\"rotate-icon\" width=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"#000000\" d=\"M4.251 181.1C7.392 177.7 11.69 175.1 16 175.1c3.891 0 7.781 1.406 10.86 4.25l197.1 181.1l197.1-181.1c6.5-6 16.64-5.625 22.61 .9062c6 6.5 5.594 16.59-.8906 22.59l-208 192c-6.156 5.688-15.56 5.688-21.72 0l-208-192C-1.343 197.7-1.749 187.6 4.251 181.1z\"\/><\/svg>\n\t\t\t\t\t\t<\/div>\n                <\/div>\n                <\/a>\n                <div id=\"collapse-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-32\" class=\"collapse\"\n                     aria-labelledby=\"heading-res-collapse-block_6609df9d6f22a5c6bb69a8ce078212d5-32\"\n                     data-parent=\"#res_collapse_xHJMnRyowp\">\n                    <div class=\"card-body\">\n\t\t\t\t\t\t<p>The limit per transaction is CHF 999.00.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t        <\/div>\n\t\t        <\/div>\n    <\/section>\n\n\n\n<section id=\"res-btn-block_bb9f65d9a706cc9adfd12b2ef6aada7b\" class=\"res-block res-btn py-2 Transparent\" style=\"background: transparent;\">\n  <div class=\"inner-container container-off  \" data-aos=\"res-fadeIn\">\n                    <div class=\"ausrichtung-btn text-left layout01\">\n            <a class=\"btn  btn-text-link \" href=\"https:\/\/netvoip.ch\/en\/festnetz\/\" target=\"_self\">&lt; to the landline overview<\/a>\n                <\/div>\n          <\/div>\n<\/section>\n\n\n\n<div style=\"height:10vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":13955,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6727","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/netvoip.ch\/en\/wp-json\/wp\/v2\/pages\/6727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netvoip.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/netvoip.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/netvoip.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/netvoip.ch\/en\/wp-json\/wp\/v2\/comments?post=6727"}],"version-history":[{"count":30,"href":"https:\/\/netvoip.ch\/en\/wp-json\/wp\/v2\/pages\/6727\/revisions"}],"predecessor-version":[{"id":31715,"href":"https:\/\/netvoip.ch\/en\/wp-json\/wp\/v2\/pages\/6727\/revisions\/31715"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/netvoip.ch\/en\/wp-json\/wp\/v2\/media\/13955"}],"wp:attachment":[{"href":"https:\/\/netvoip.ch\/en\/wp-json\/wp\/v2\/media?parent=6727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}